Can I exchange a purchased product?

Absolutely! If you’ve picked up something from and it’s not quite what you were hoping for, don’t worry. We have the Amazon partnership to have a straightforward process for returns and exchanges. You can easily start a return or exchange through your Amazon account. Just head to your order history, find the item in question, and follow the prompts to initiate a return or exchange. Amazon will guide you through the steps, whether it’s sending the item back or, if applicable, arranging for a replacement. Your satisfaction is key, so rest assured, you’re covered.

Return Policy

If you find yourself needing to return something you bought from Amazon USA, here’s the good news: it’s a breeze. Our return policy is designed with your peace of mind at the forefront. You’ve got a 30-day window from the date you received your item to make a return. Just log into your Amazon account, head to the “Your Orders” section, and click on the item you want to return. Amazon will walk you through the process step by step, providing you with a return label and instructions on how to send it back. And if you have any questions or need a little extra help along the way, their customer service is there to support you. Remember, your satisfaction is what matters most, and Amazon is here to ensure that every shopping experience you have is a positive one.

To ensure a smooth return process with Amazon USA, here are the key conditions you should be aware of:

  1. Item Condition: The item must be in the same condition you received it in—unused and in its original packaging.
  2. Time Frame: Returns are generally accepted within 30 days of the receipt date.
  3. Proof of Purchase: Have your order number or receipt handy. This can be found in your account under “Your Orders.”
  4. Return Method: Follow Amazon’s guided return process via your account to print your return shipping label and find out where to drop off your package.
  5. Specific Categories: Some items, due to their nature (like perishable goods, customized products, or personal care items), may have different return conditions or may not be returnable.
  6. Refunds or Exchanges: You can often choose between a refund or an exchange, depending on the item and reason for return.

PURA aims to make returns as hassle-free as possible. If you have any questions or concerns about your specific return, our customer care team is always ready to help and guide you through the process.